Frequent Flyer Friday: Using A Hotel's Best Rate Guarantee
We've wrote before about using hotel's best rate guarantee. A hotel best rate guarantee means if you find a cheaper price on any site other than the hotel's booking site, they will often honor the cheaper price and include a discount on top of the lower price. And here recently, we've had great success saving money using a Best Rate Guarantee.
In fact, this past weekend we saved one of our clients $1,700 dollars using a Best Rate Guarantee. They needed five rooms booked in San Diego for a family trip over Labor Day Weekend. We found a resort near La Jolla on the ocean. The rate was $209 a night on Hilton.com. The same room for the same nights was $129 on Priceline. We booked five rooms for three nights each on Hilton.com and submitted Best Rate Guarantees for each room. Hilton honored the rate and with the extra 25% off, it took the room rate down to $97 a night! And saved our client $1,700!
And last week, we booked a room for ourselves at the Fairmont Washington D.C. Again, we found a lower rate on a third party site, submitted a best rate guarantee and saved over $120 dollars for the night!
Best Rate Guarantee Benefits
Hotels benefit from guests booking direct. And hotels save money by not having to pay a third party site like Priceline or Expedia. Plus they have more direct access to their guests for future marketing purposes.
And for guests, there are definitely benefits to booking direct. Not only do hotels often offer discounts (5-10%) for booking direct, but you'll often receive free WiFi, room upgrades, earn points and receive other perks.
Hotel BRG Policies
Hilton guarantees you will always get the lowest price when you reserve a room through an official Hilton booking channel (their mobile app, website or reservation line). If not, they will match the lowest price and give you an extra 25% discount.
For example, we were booking rooms at the Conrad New York for a trip over Labor Day. The rate listed on Hilton.com was $246.00 per night. The same room was listed on TripAdvisor for $236.00 a night. While $10.00 isn’t a huge deal, it was worth submitting a Best Rate Guarantee claim for the extra 25% off. Hilton honored the claim and with the extra 25% off, we ended up getting the room for $177.00 a night. A savings of $69!
You can submit a Hilton Best Rate Guarantee Claim by visiting http://hiltonworldwide3.hilton.com/en/best-price-guarantee/overview.html.
Marriott Brand Hotels & Ritz Carlton Hotels offer the Look No Further® Best Rate Guarantee. You must book a Marriott or Ritz Carlton room using any Marriott reservation channel (Marriott.com, RitzCarlton.com, Marriott Hotel Telephone Reservations, or directly at a hotel). Within 24 hours of making your reservation, if you find a lower hotel rate for the same hotel, room type and reservation dates, just submit the form. Marriott will match the rate and give you an extra 25% discount!
You can find more about Marriott’s Look No Further® Best Rate Guarantee by visiting http://www.marriott.com/online-hotel-booking.mi#bestrate.
Hyatt Hotels offers its Best Rate Guarantee when you book on Hyatt.com. With no booking fees, you can book a stay at any Hyatt hotel or resort including Park Hyatt, Andaz, Grand Hyatt, Hyatt, Hyatt Regency, Hyatt Centric, Hyatt Place, Hyatt House, Hyatt Ziva and Hyatt Zilara properties, and get the best published rate available anywhere online.
If you find a lower, qualifying rate published on another site, Hyatt will not only match that rate, but they’ll also give you a 20% discount for your entire stay.
Starwood Hotels offers a pretty straight forward Best Rate Guarantee policy. If you find a lower qualified rate after booking a room on Starwood.com or any official Starwood channel within 24 hours of booking, they’ll match it and give you a 20% discount or 2,000 Starpoints. You can submit a claim by clicking here.
IHG Hotels Best Price Guarantee is interesting as they’ll actually give you your first night free if you find a lower rate than the one published on their websites! They guarantee that every hotel reservation booked through an IHG website will have the lowest room price (room rate) or total room cost (including all taxes and fees).
If you do find a lower room price (room rate) and total room cost (including all taxes and fees) publicly available on the Internet on a non-IHG Website within 24 hours of booking, IHG will provide your first night’s room price free and match the lower average nightly room price found for that stay for the rest of the nights of that stay.
Choice hotels is another great brand for families. With mid-scale hotels dotted across the globe, you can find a Choice Hotel nearly everywhere (Comfort Hotels, Quality Inns, etc.
Simply book your room online at ChoiceHotels.com, call 800-4CHOICE or book by calling the property directly. If you happen to find a lower published price for the same date and terms on any other qualified online source, Choice Hotels will not only match that rate, but they’ll also give you a $50 Reward Card to spend any way you want.
Submit a claim form at https://www.choicehotels.com/deals/best-rate-guarantee/form.
We’ve recently stayed at a few Fairmont Hotels and we love their upscale, classy, high end service feel. And they also offer a Best Rate Guarantee!
If you find a lower qualifying rate online, Fairmont will match it and give you a 10% discount when you book through Fairmont Hotels and Resorts Global Reservation Center.
To submit a claim, call our Global Reservation Center at 1-888-540-7077, and provide them with the online address of the lower competing rate.
Best Western Hotels are great for families and you can find them nearly everywhere. And they offer a fantastic Low Rate Guarantee.
If you find a published rate on the Internet that is lower than what is published on BestWestern.com, they will honor the lower rate and send you a $100 USD Best Western Travel Card. To file a Low Rate Guarantee claim, just click here.